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Careers

Join our Team!

Are you ready to join a team of professionals with a focus on a mission that really matters? Then Greater New Orleans Federal Credit Union is looking for you! At GNO, we’re building relationships and delivering dreams every day through hard work and a strong commitment to our membership.

Are you ready to make a change? Are you committed and coachable? Then, join our team. We’re currently looking to fill the following positions:

ACCOUNT OFFICER

At the end of a long day, do you feel satisfied with your work? Are you an experienced account officer looking for more? This might be the opportunity for you! At Greater New Orleans Federal Credit Union, our mission is building relationships and we really mean it! Our team isn’t afraid to roll up their sleeves and advocate for our members to help them achieve their dreams every day, no matter how big or small those dreams may be.

Here’s what we’re looking for:

  • An outgoing, highly motivated experienced account officer.
  • Someone who is well spoken and won’t be shy about sharing our products and services with our membership.

Here’s what you must have to apply:

  • Previous account officer or MSR experience or 1 year of financial institution experience.
  • Experience in serving customers/members in person/over the phone/via email.
  • Coachability –always looking to improve personally & professionally.
  • Team Player – ability to pitch in whenever & wherever needed.
  • Detail freak – keen eye for the little things.
  • Commitment – to the credit union philosophy, to teammates and to self.

Here’s what we have to offer:

  • Competitive hourly pay.
  • Collaborative hard-working team members.
  • Full suite of paid benefits to include medical, dental, vision and life insurance.
  • Comfortable, friendly working environment.
  • Paid holidays.
  • Paid vacation.
  • Commitment to improving our community through employee sponsored giving programs.
  • Fun staff activities and no shortage of Saints jersey and jeans days!
  • Strong focus on employee training and development.
  • And a sense of accomplishment at the end of a long day!
  • This could be your opportunity to be a part of our mission to build a better community.
ACCOUNT RESOLUTIONS REPRESENTATIVE

GNO Federal Credit Union is looking for an experienced Collector. Candidates must have a high school diploma or equivalent. Minimum 2 years collection related experience or prior financial institution experience preferred. Candidates should have an ability to manage the collection of various types of accounts simultaneously and have strong communication and interpersonal skills.

GNO Federal Credit Union is looking for an experienced Collector. Candidates must have a high school diploma or equivalent. Minimum 2 years collection related experience or prior financial institution experience preferred. Candidates should have an ability to manage the collection of various types of accounts simultaneously and have strong communication and interpersonal skills.

Candidates must also have:

  • A commitment to the credit union philosophy
  • An ability to work with multiple software solutions with confidence
  • Coachability – always looking for ways to improve and add value
  • Flexibility – someone who can pinch hit if needed to help the team
  • A high level of professionalism, empathy, and discretion

What we have to offer:

  • Competitive hourly pay
  • Collaborative hard-working team members
  • 401K
  • Medical, dental, vision & life insurance
  • Comfortable, friendly working environment
  • Paid holidays
BUSINESS DEVELOPMENT REPRESENTATIVE

The Business Development Representative maintains and expands relationships with assigned Select Employer Groups (SEGs) while servicing SEG account needs. This position is responsible for achieving penetration goals and strategic objectives within the Business Development Department to broaden relationships with assigned organizations. The incumbent will support the SEG onboarding process and serves as the point of contact for executing activities increasing member growth for assigned entities. Incumbent is expected to independently connect with and expand business relationships to grow GNO’s membership in this segment.

Principal Accountabilities And Functions

  • Develops new business by contacting prospective members via a variety of means including but not limited to, cold calling, branch referrals, networking functions, business expos, and community events.
  • Develops and deepens relationships with assigned SEGs.
  • Demonstrates an active role in acquiring new SEGs.
  • Demonstrates measurable results with employer groups as it relates to member growth, employee penetration, employee events and balance growth, to meet and exceed departmental goals.
  • Establishes productive, trusting, professional relationships with key contacts in assigned SEGs.
  • Initiates contact through regular calls and visits to keep assigned SEGs current on all GNO product and service promotions and initiatives, and to schedule site visits, benefit fairs and other events to broaden the awareness and familiarity of GNO and its array of services and products that fulfill members’ financial objectives.
  • Effectively presents the benefits of GNO membership in one-on-one meetings, benefit fairs and site visits. Maintains and tracks all activity within customer relationship database Salesforce or similar software.
  • Performs related duties as assigned.
  • Required Qualifications Previous Marketing or Business Development experience. Financial Institution experience a plus.

Competencies

  • Must possess and demonstrate a thorough knowledge of financial products and services, particularly loans, within six months on the job.
  • Ability to efficiently operate in a customer relationship database and skilled in Microsoft Office products and all forms of social media.
  • Must possess superior interpersonal and stellar relationship skills by identifying, building and nurturing consultative partnerships.
  • Must possess and demonstrate a strong passion for excellence.
  • Must be extremely comfortable speaking and presenting to, and maintaining trusting relationships with, all levels of staff in an organization.
  • Ability to operate strategically, finding positive solutions when faced with a challenge.
  • Must be able to meet deadlines while managing multiple priorities.
  • Ability to work independently with minimum supervision while still achieving results is required.
  • Ability to maintain a positive, collaborative demeanor.
  • Must be able to work independently and in a team environment.
  • Ability to maintain sensitive and confidential information.

Working Conditions:

  • May be required to work outdoors for extended periods of time at Credit Union or SEG related events.
  • May need to work beyond normal working hours, either before or after hours, pending events and organizational needs.
  • Must be willing and able to repeatedly travel to various SEG worksites on an independent basis.
  • A valid driver’s license is required. GNO vehicle is available for BD related usage.
  • Ability to sit, stand and walk for extended periods and demonstrate sufficient dexterity and vision to operate a variety of office equipment.
  • Ability to lift up to 25 lbs. with or without assistance.
  • Ability to work the hours needed which may extend beyond the defined work schedule when operating conditions dictate.

This position description is not necessarily all inclusive in terms of work detail.

SYSTEMS ANALYST

Are you someone who excels at the deployment of system upgrades, integrations, configuration, end-user support, application installation, root cause analysis, quality assurance, regression testing, programming, and analysis of system data? Do you love to dig into a system and own its troubleshooting? This could be the opportunity for you to take a great step in your career!

At GNO Federal Credit Union, our focus is building relationships and delivering dreams through better banking. We are a full-service financial Institution meeting the needs of the New Orleans and surrounding community. Our Applications Support team ensures our end users have everything they need by supporting the administration and maintenance of existing systems and applications. Want to know more?

  • B.S degree in information technology, computer science or another related field. Equivalent experience working in this field may be substituted for educational requirements.
  • Familiarity with IT systems and network infrastructure.
  • General understanding of core financial processing system with software implementation and technical support.
  • Programming experience (any language) and troubleshooting hardware or software issues is preferred.
  • Excellent problem-solving skills and a coachable attitude.
  • Strong communication skills both written and verbal including the ability to communicate technical knowledge and data into user-friendly terminology.
  • Genuine desire and willingness to learn.

Here’s what we have to offer:

  • Competitive hourly pay.
  • Collaborative hard-working team members.
  • Full suite of paid benefits to include medical, dental, vision, and 401k with profit share.
  • Comfortable, friendly working environment.
  • Paid holidays.
  • Commitment to improving our community through employee sponsored giving programs.
  • Fun staff activities and no shortage of Saints jersey and jean days!

If this appeals to you, apply today! Just fill out the form below and become part of our GNO FCU family. Only those with high aptitude, strong desire to learn and proactive problem solvers need apply.

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