Important Updates on Hurricane Ida Restoration

bRANCH OPENING UPDATES
September 12, 2021

Our Metairie and Mid-City branches will be open for regular business hours beginning on Monday, September 13th.

Our Harvey branch will re-open Tuesday, September 14th for regular business hours.

ATM’s at our Metairie and Harvey branches are available, and we are working to have our Mid-City ATM up and running soon.

Expect there to be long lines as we not only service you, but also other credit union members in the area who need cash as well. Within the next week, we hope to be able to provide virtual appointments for you to visit with our staff. Once Entergy has restored power, we will work with our staff to get our other branches opened and operational. Please continue to check your emails and visit our website along with all social media sites for ongoing updates. We look forward to seeing you soon.

bRANCH OPENING UPDATES
September 8, 2021

Our Mid-City drive-thru will be open for cars and walk up Thursday, September 8th – Saturday, September 11th  from 10:00 am to 2:00 pm to assist with your cash needs. The branch lobby remains closed at this time. 

Our ATM’s at our Metairie and Harvey branches are available. Due to unforeseen circumstances the drive-thru and lobby at these locations are closed.

Expect there to be long lines as we not only service you, but also other credit union members in the area who need cash as well. Within the next week, we hope to be able to provide virtual appointments for you to visit with our staff. Once Entergy has restored power, we will work with our staff to get our other branches opened and operational. Please continue to check your emails and visit our website along with all social media sites for ongoing updates. We look forward to seeing you soon.

bRANCH OPENING UPDATES
September 7, 2021

Our Mid-City drive-thru will be open  Wednesday, September 8th – Friday, September 10th  from 10:00 am to 2:00 pm to assist with your cash needs.

Due to unforeseen circumstances, our Metairie and Harvey branch drive-thru’s will be closed until power is restored.

Expect there to be long lines as we not only service you, but also other credit union members in the area who need cash as well. Within the next week, we hope to be able to provide virtual appointments for you to visit with our staff. Once Entergy has restored power, we will work with our staff to get our other branches opened and operational. Please continue to check your emails and visit our website along with all social media sites for ongoing updates. We look forward to seeing you soon.

bRANCH OPENING UPDATES
September 5, 2021

Our Mid-City drive-thru will be open on Tuesday, September 7th from 10:00 am to 2:00 pm to assist with your cash needs.

Due to unforeseen circumstances, our Metairie and Harvey branch drive-thru’s will be closed on Tuesday, September 7th and thereafter until power is restored.

Expect there to be long lines as we not only service you, but also other credit union members in the area who need cash as well. Within the next week, we hope to be able to provide virtual appointments for you to visit with our staff. Once Entergy has restored power, we will work with our staff to get our other branches opened and operational. Please continue to check your emails and visit our website along with all social media sites for ongoing updates. We look forward to seeing you soon.

MESSAGE FROM OUR CEO, SHELLEY SANDERS
September 3, 2021

Dear Members,
We want you to know that we are here for you through these challenging times. Effective today, if your loan payment was no more than 45 days past due, we have bumped your due date ahead 30 days, giving you the freedom to use your funds to continue to meet your basic needs.
For mortgage loan assistance, please contact Brandy at bboudreaux@gnofcu.com. If you need further payment assistance, we will continue to work with you, providing personal service, as we always do.
We continue to operate with very limited staff; most are displaced due to damaged homes and lack of resources, just as you may be. Please continue to be patient with us as we work diligently to meet all your needs.
We are offering emergency loans at a rate of 5.00% apr* with no payment due for 60 days. You can apply online by clicking HERE.

It will take approximately 48 hours for the loan to be processed. Funds will be disbursed once you have signed electronically, so please be certain to use your valid email address that we already have on file here at your credit union.

Throughout, we have remained in contact with many of our members using our personal cell phones as services became available and we have responded to all email inquiries as quickly as possible. Please continue to reach out via email and continue to leave phone messages and we will get back with you as soon as we can. Within the next week, we hope to be able to provide virtual appointments for you to visit with staff and once Entergy has restored power, we will work with our staff to get our other branches opened and operational and as more resources become available. Please continue to check your emails and visit our website along with all social media sites for ongoing updates.
Finally, we would like to share the latest information we have on sites serving the public…
Food, Water, Ice & Other Essential Items:
Gas Buddy Search for fuel in your area
Visa Back to Business Search for local open businesses

 

Emergency Sites:
Account Access Tips:
DIRECT DEPOSIT
Your payroll can arrive in your account instantly giving you access to your funds the same day.
SERVICE CENTERS & SHARED BRANCHING
GNO members can access their accounts in person at thousands of Co-Op Shared Branches nationwide. Simply present your GNO account number and a valid ID. Find Co-Op Shared Branch locations by clicking here.
CREDIT CARD
Rent a car, book a hotel room or secure airfare. Your GNO VISA® will provide you with that capability without exhausting your cash.
ATM OR DEBIT CARD
Either card allows you access to your funds. Plus, your Debit Card gives you Point of Purchase power! Don’t forget paper checks as a back-up plan, just in case merchants lose electricity. Visit our ATM locator by clicking here.
FREE, quick and available anywhere you can access the internet. Click here for directions.
Have the advantage of staying on top of your account via smart phone or e-mail.
  • Get account information quickly and safely
  • Make a deposit with ezDeposit
  • Transfer money between accounts
  • Make transfers between shares & loans
  • Review share and loan histories
  • Fingerprint ID Login – For smartphones with fingerprint technology
  • Express View – This feature gives you access to balances and history without the need to log in
  • Shared Branch and ATM Locator – Find an ATM or Shared Branch when you are on the go
Your credit union is here and stands ready to help in any way we can.
Sincerely,
Shelley Sanders
President & CEO
* APR Annual Percentage Rate. Rate and amount are based on credit and ability to repay. Loan example:$1,000 borrowed at 5.00%apr for 12 months = estimated monthly payments of $85.61. One-time $35.00 processing fee will be assessed upon funding.

MESSAGE FROM OUR CEO, SHELLEY SANDERS
August 30, 2021

Dear Members,
We want you to know that we are here with you as we all begin the difficult task of recovery. I pray that you, your family, friends, and coworkers made it through the storm safely and that you have suffered minimal damage. For those of you that suffered extensive damage, I pray that you can recover quickly. We will all need to rely on each other as we walk through this together, being patient with each other and supporting each other as we rebuild together.
As you know, both Orleans and Jefferson Parishes are without power and water. When that will be restored is unknown; some estimates are between 30 – 60 days. Most of our staff, like you, are under evacuation orders and displaced. We were all advised not to return until it was safe to do so, so I implore you to follow those guidelines. Please know that our GNO staff have been working diligently to keep our digital services operational. Home and mobile banking are both functioning, debit and credit cards are working, and all ACH transactions, including deposits, will be posted as normal. Once we have accounted for all staff, we will have our lending personnel processing loan requests to keep funds in your hands. This will be a long process for all involved as we all work to rebuild; please be patient with the process.
If you need to contact us, please use the link on our website and we will reply as quickly as possible. Additionally, our website will have updates and information on Hurricane Ida Recovery, including links to disaster assistance, ATM locations, and service center locations nationwide.
Please be safe and take care of your loved ones during this difficult time. We will rebuild together, stronger than before, and better than ever.

MOBILE BANKING

For directions to sign on to mobile banking click here Or view step by step video below:

 

  • Get account information quickly and safely
  • Make a deposit with ezDeposit
  • Transfer money between accounts
  • Make transfers between shares & loans
  • Review share and loan histories
  • Fingerprint ID Login – For smartphones with fingerprint technology
  • Express View –  This feature gives you access to balances and history without the need to log in
  • Shared Branch and ATM Locator  – Find an ATM or Shared branch when you are on the go

ATM & CO-OP SHARED NETWORKS

The Dolphin & Culiance ATM Networks as well as the Service Center Network offer access to cash at over 30,000 locations nationwide.

HELPFUL LINKS

FEMA Assistance

American Red Cross

 

Back To Top