Quick Assistance Guide
Updated May 5/27/20
|I am looking for…||Here is where to go…|
|Cash Withdrawal||ATM’s / Drive-Thru / Lobby|
|Cash Deposit||ATM’s / Drive-Thru / Lobby|
|Check Deposit||Log into Mobile Banking App / Drive-Thru / Lobby|
|Loan Application||Apply Now / 504.454.8224 Option 2|
|Loan Payment||Log into Online Banking – Loan Payment / 504.454.8224 Option 7|
|Skip-A-Payment||Skip A Payment Form|
|Lost/Stolen Visa/Debit Card||504.459.8170 Option 3 / 504.454.8224 Option 7|
|Financial Assistance||Contact Us|
|General Questions||Contact Us|
A Message from Janet Sanders, GNO Federal Credit Union President & CEO
Updated May 5/15/20
The last several weeks and months have been a period of substantial change for us as a credit union and as individuals. We have had to overhaul the way we do business and the way in which we live our lives. These changes have caused us to rethink our daily routines both at work and at home. We have spent countless hours questioning how we can continue to offer you the same products and services you have grown to expect from us, while doing it safely and still contributing to our local economy.
I hope as you read this message, you and your loved ones are healthy and safe. I assure you that the staff at your credit union has worked tirelessly throughout this time to continue to provide you with as many essential services we could, while keeping our employees safe and healthy. As an essential business, GNO has remained open and operational throughout the “stay at home” order to meet our members’ needs at a time when so many are in need. We have heard hundreds of heart wrenching stories and our employees, working from their kitchen tables and home offices, have provided countless hours of consultation and financial support to so many in our community. Our drive thru lanes remained open to our members, as well as members of other credit unions in our community. And our Call Center never missed a beat. We hope we have been able to fulfill a service for you as we continue to keep evolving throughout these challenging times.
As we move forward and begin to reopen our branches, we will follow the state and local guidelines to ensure the health and safety of our employees, our members and our community. In doing so, we have provided for appropriate social distancing measures in our lobbies, personal protection for our employees and sanitization at all branches.
Beginning Monday, May 18th, we will reopen our branch lobbies and retain the same shortened hours that we have had during the stay at home order. This will give everyone an opportunity to adjust to the new normal using Covid-19 protocol: Monday 9:00 – 4:00, Tuesday through Thursday 10:00 – 3:00, Friday, 9:00 – 4:00 (lobby) 9:00 – 6:00 (drive thru) and Saturday 9:00 – 1:00.
Upon entering a branch, members will be instructed to use the hand sanitizer, as well as wear a protective face mask. Members who wish to consult with an Account Officer but do not want to visit a lobby, can either call our Call Center at 504-454-8224 and ask to speak to an Account Officer or book a video appointment. Of course, our drive thru lanes will continue to operate as they have been throughout the stay at home order.
If you do not yet have Home or Mobile banking, I urge you to sign up today. This will offer you the convenience and flexibility of banking from the comfort of your own home. You can pay bills, make a mobile deposit, freeze and unfreeze your GNO debit or credit card, make account to account transfers and so much more! We have a short video tutorial on how to sign up for Home banking located in the Covid-19 Assistance Center on our website at www.gnofcu.com. Of course, our Call Center remains open and happily ready to assist you and can be reached at 504-454-8224. We have experienced higher than normal call volume, so please be patient.
One last bit of news; we are excited to announce that the long-awaited ATM at our new Harvey branch is being installed as I type this message. Please check the website for updates or drive by and wave hello from the safety of your windshield. We will give you a big wave and a smile from beneath our mask.
In closing, I want to thank you for your patience and understanding as we walk through this “new normal” together.
Wishing you and your family good health and much happiness,
Janet L. Sanders
Janet L. Sanders, CUCE, CCUE
GNO Federal Credit Union President & CEO
Access your accounts online 24/7 without leaving the comfort of your own home
HOME BANKING – For directions to sign up for online banking click here or watch video below:
- Pay any bill for FREE with online ePay
- Enable Notify Me alerts to manage your security preferences
- Enable e-alerts – Stay informed about your accounts with email alerts
- Enable e-texts – Stay informed about your accounts with text alerts – Standard text messaging rates and data charges may apply
- Make a withdrawal by check or place a stop payment
- Apply for a loan
- Read or send emails securely to GNO with our eMailbox
- View & Print: statements, tax forms, loan payments & deposits, and cleared checks
- Transfer money between accounts with MoneyMover
GNO FCU is closely monitoring developments related to the coronavirus disease (COVID–19).
Economic Impact Stimulus Payments
The first stimulus deposits began hitting member accounts on April 14, 2020 and we expect those deposits to continue through the end of the month. Payments are being distributed by the IRS in waves. If someone you know has received their payment, but you haven’t, there is no cause for concern. You can track your payment and eligibility by visiting https://www.irs.gov/coronavirus/get-my-payment . You can also access your account through Online Banking or on the GNO FCU Mobile App to monitor when the deposit is posted to your account.
How to Use Your Stimulus Check
Our partners at GreenPath Financial Wellness are offering tips to help navigate through this difficult time. The article on How to Use Your Stimulus Check discusses the top five areas you should be prioritizing for your financial wellness. Click here to read the article.
NEW DRIVE-THRU HOURS Effective 4/6/20
Monday 9am to 4pm
Tues – Thursday 10am to 3pm
Friday 9am to 6pm
Saturday 9am to 1pm
Serving Members Safely is Our Priority
Monday – Wednesday 9am to 4pm
Thursday 9am to 5pm
Friday 9am to 6pm
Saturday 9am to 1pm
Need Emergency Funds? APPLYING FOR A LOAN IS AS EASY AS 1,2,3
Please contact us so we can help you get through these unprecedented times.
Take advantage of our Emergency Skip A Pay, click here to download the form, or apply now for our COVID-19 Emergency Assistance Loan. To apply for all other loans click here. You can always call the GNOFCU call center at 504-454-8224.
MOBILE BANKING – For directions to sign on to mobile banking click here.
- Get account information quickly and safely
- Make a deposit with ezDeposit
- Transfer money between accounts
- Make transfers between shares & loans
- Review share and loan histories
- Fingerprint ID Login – For smartphones with fingerprint technology
- Express View – This feature gives you access to balances and history without the need to log in
- Shared Branch and ATM Locator – Find an ATM or Shared branch when you are on the go
COMMUNIQUÉ AUDIO RESPONSE – Simply dial 504-459-8170 to access Communiqué today. This telephone teller service lets you access your account 24-hours a day from any touch-tone phone. All you need
Need Further Assistance? Contact the department you need directly. to use Communiqué is your account number and your 4-digit security code. Don’t have a security code? Simply use the last four digits of your social security number.
- Inquire on your current balance
- Make loan payments
- Transfer funds to other members
- Withdraw funds by check
- Request check or statement copies
- Make stop payments
ATM & CO-OP SHARED NETWORKS
Lost/Stolen ATM, Debit & Visa Card
504-459-8170 OPTION 3