Can I deposit any
check with ezDeposit?
You should only use ezDeposit for domestic checks not drawn
on your own account. Checks must be made
payable to an owner of the share and must have a proper endorsement on the
back. Checks may be rejected if they
are incomplete, post-dated or stale-dated, made payable to a third party, or
stamped with a "non-negotiable” watermark.
Be sure your checks have no evidence of alteration or contain a
restrictive endorsement. Checks drawn on
GNO Federal Credit Union and U.S. Savings Bonds are not eligible for ezDeposit.
Should I endorse the
back of the check?
Yes. If you don’t
endorse the back of the check, your ezDeposit may be rejected. Your endorsement should include your
signature, account number, and "For GNO Mobile Deposit Only”.
When will the deposit
post to my account?
Deposits may post immediately or may be accepted into a
review queue. You will receive an email
once your deposit has been posted to your account.
What conditions cause
a deposit to go to the review queue?
There is no single reason that a deposit will go to the review
queue. Conditions include fields or
characters on a check image that are difficult to read, a deposit that is
outside your normal and historical pattern, a missing or illegible endorsement,
or a check image that is a suspected duplicate of a previously deposited check.
If my deposit was
accepted, but is in the review queue, can I try to deposit it again?
No. A second attempt
will, in most cases, add to the delay, could result in a fee in accordance with
our Fee Schedule, and may result in a revocation of your ezDeposit access.
How will I know when
a deposit that was accepted to the review queue is posted to my account?
When the deposit is reviewed and released from the queue,
you will receive an email letting you know that it has posted to your account. Rarely, a deposit will be rejected after
review. If your deposit is rejected from
the review queue, you will receive an email telling you the reason your deposit
I received an email
stating that my deposit was posted and I see it in my account. Should I destroy the check now?
Although most check images clear the account on which the
check was drawn without any problem, we ask that you retain the check in a safe
place for ten days after the deposit has posted. Be sure to mark it as an item you have
already deposited so that it is not inadvertently re-deposited by you or
someone else in your household.
What if I’ve made an
error or need to speak with someone about my ezDeposit?
You can contact us about your ezDeposit or about any GNO
Federal Credit Union issue by emailing us at email@example.com
or calling us at 504-454-8224.Please take a moment to read the user agreement before using ezDeposit.